mystery shopping
Uncover real customer experiences with anonymous agent insights.
Check out the team dashboard
Build loyalty with Anonymous Evaluation and AI reporting
Go beyond traditional feedback. Our surveillance reveals real customer experiences. Fix problems and boost satisfaction by 40-60%."
The world's best companies trust trackiose
How it works
Made for teams that turn insight into action
Capture feedback across every channel, understand what matters most, and take action
Listen where it matters
Capture feedback across every touchpoint — surveys, chats, emails, and more — without disrupting your workflow.
Make sense of it, instantly
Our platform organizes and analyzes responses in real-time, highlighting trends and surfacing what matters most.
Turn insight into action
Close the loop fast with tools that help you respond, improve, and create experiences customers actually love.
Key Features
Core Features That Drive Better Experiences
From capturing feedback to making confident decisions — here are the tools that power the journey.
sentiment AI
Analyze customer feedback from multiple channel with sentiment AI for clear insights
learning recommendation
Collect feedback seamlessly across surveys, chat, email, product flows, and
Multichannel Feedback Capture
Collect feedback seamlessly across surveys, chat, email, and more
Dashboard Insights
Collect feedback seamlessly across surveys, chat, email, product flows, and
Metric Dashboard
Impact Statistics
500%
Mystery shopping assignments completed
85%
Average improvement in service quality scores
30%
Average increase in customer satisfaction
92%
Client retention rate
48 hours
Average report turnaround time
Product Showcase
Feature Highlights
Mystery Agent Metwork
Professional, Trained Agents Across All Major Markets
- Demographic diversity matching your customer base
- Background-checked and confidentiality-trained
Industry-specific training and protocols
Local market knowledge and cultural awareness
Realtime Dashboard
Turn Observations Into Action Within Hours
- Live reporting as visits are completed Photo and video evidence integration
- Scoring and rating systems
- Trend analysis and pattern recognition
Comprehensive Reporting
Detailed Insights That Drive Real Change
- Customer journey mapping
- Facility and environment evaluation
- Competitive comparison reports
- Actionable recommendation summaries
Testimonial
Most of our satisfied clients leave their feedback!
Trackiose revealed service gaps we never knew existed. Within 3 months, our customer satisfaction scores improved by 35% and staff performance became consistently excellent.
sarah johnson
Operations Manager, LGH Hotel Management
The anonymous surveillance insights helped us identify why customers were leaving without purchasing. We fixed those issues and saw a 28% increase in conversion rates.
orok mfoniso
Manager, Customer experience, Sparkle Nigeria
FAQ
Frequently asked questions
How does your platform collect feedback?
Our platform collects feedback through multiple channels — including web surveys, in-app prompts, chat tools, email, and more. You can set triggers based on user actions, send personalized questions, and capture feedback without interrupting the user experience.
Can I integrate this with tools my team already uses?
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Is the data analysis automated or manual?
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Who is this platform best suited for?
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How quickly can I start seeing results?
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Resource
Browse our guides, articles, and insights to help your team capture feedback, uncover trends, and create standout experiences.
From Survey Fatigue to Insightful Conversations
Rethink your feedback strategy with simple, low-friction ways to gather better insights.