Real-time dashboard
Instantly visualize feedback trends and act fast with dynamic insights.
Our mission is simple: make feedback effortless to collect, insightful to understand, and impactful to use.
Our Features
AI agents
Leverage AI-powered agents for automated response analysis and customer engagement
Aggregate report
Consolidated analytics that offer holistic views across teams and touchpoints.
Social listening
Monitor brand mentions across platforms to detect sentiment shifts early.
Whatsapp API feedback
Use WhatsApp to collect conversational feedback with automation./p>
Mystery shopping
Covertly assess service quality using anonymous mystery shopper/guest/agents.
Brand monitoring
Track brand reputation and identify emerging risks or opportunities.
Live chat
Engage customers in-the-moment through our integrated live support.
Customer stories
Trackiose revealed service gaps we never knew existed. Within 3 months, our customer satisfaction scores improved by 35% and staff performance became consistently excellent.
sarah johnson
Operations Manager, LGH Hotel Management
The anonymous surveillance insights helped us identify why customers were leaving without purchasing. We fixed those issues and saw a 28% increase in conversion rates.
orok mfoniso
Manager, Customer experience, Sparkle Nigeria